Corporations need to embed the entrepreneurial mindset at every level of leadership. Managers need to be trained to lead like entrepreneurs exhibiting qualities such as initiative, creativity, risk-taking and energy.
Your facilitators will bring you through the following:
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10 distinctives of Entrepreneurial Leadership
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Embedding the entrepreneur mindset
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Creating a culture of innovation and creativity
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The 6E's in leadership
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This program will challenge the traditional management mindset and lead to a transformation of the manager to become a leader. Rather than just maintaining status quo, entrepreneurial leaders bring innovative change and inject life into the organization.
The role of as a coach is to create the right conditions for learning to happen and to find ways to motivate those under their care to achieve common goals with encouragement and questions. A coach's task far exceeds generating excitement and enthusiasm. It takes two to clap.
Your facilitators will bring you through the following:
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The role of a coach
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Core competencies of a coach
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Coaching leadership behavior
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Learning styles
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Developing personal development plan
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This program shares the skill of getting agreement to a plan to achieve a goal, to holding those you coach accountable as you motivate them to reach their plan. It highlights methods in which a coach can switch from instructor, assessor, facilitator, advisor, supporter, fact-finder, motivator, mentor, planner and friend without feeling overwhelmed.
Everybody needs effective presentation skills whether it is one on one, to a group or to an audience of hundreds. This program will teach you how to effectively convey your message and equip you with the tools necessary to hone your content, delivery and presentation style.
Your facilitators will bring you through the following:
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How to Profile your audience
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How to Prepare exceptional content
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How to Present like the pros
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How to Produce results
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How to Perpetuate lifelong improvement
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This is a highly interactive workshop where you will be given the opportunity to practice the principles immediately.
Customer Service excellence is about being continuously able to exceed customers' expectations. What was previously an excellent level of service can very fast be an expected level of service as the bar is raised continuously and furiously with globalization.
Customer service is more important to organizations than ever before. Equipping the customer service team with the right mindset, the right attitude and the right skills is becoming imperative to achieving an excellent customer service level.
Your facilitators will bring you through the following:
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Taking pride as your company's Customer Service Ambassador
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Customer Service Excellence Framework – What is beyond excellence?
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Creating Strong First Impression
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Creating Rapport Mirroring, Pacing, Leading and Anchoring
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Non-verbal Language
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Handling Difficult Customers Effectively
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Creative Customer Service
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This program will challenge the participants to constantly raise the bar of the customer service level. Participants will be given a clearer understanding of the customers' expectations and strategies on how to strategically win the heart of their customers.
Selling requires a combination of skills in order to make it more effective and complete. Selling skills requires the sales professional to understand the customers' implicit and explicit needs and requirements. Consultative selling approach enables the sales professional to understand the needs and requirements, and fulfill them.
In addition to that, customers need to 'buy' you as the sales professional first and only then will they consider buying your product or service or idea. In order to do that, sales professionals need to understand the different personality profiles of their customers and handle them accordingly.
Your facilitators will bring you through the following:
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Push The Right Button – using MBTI®
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Creating Rapport through mirroring, leading and pacing
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Anchoring Positive Experiences in Selling
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Managing Customers' Expectations
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Information Gathering Skills
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W11FM – Understanding Customers' Needs and Requirements
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Bull's Eyes Selling
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Translating Features into Benefits
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Overcoming Objections
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Closing
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Combining the theory of Myers-Briggs Type Indicator® and NLP, this program is about how to identify the different personalities and their motivation/drive and be able to influence and persuade the different personalities accordingly. Understanding your customers better will give you a competitive advantage as you will be able to push the right button without them realizing it.
A Sales Manager is usually a person who is promoted for being an excellent salesperson. No longer needing to sell, the sales manager is now required to teach others how to sell with his performance dependent on their ability to do so. In short, to his horror, the sales manager has been promoted to a level of his incompetence.
Your facilitators will bring you through the following:
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Transitioning from Best Salesperson to Sales Manager
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Roles of a Sales Manager
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Getting in The Right Team Members
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Transferring Your Skills – Coaching and Mentoring
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Be a Motivator
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Managing Difficult Team Members
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Designing a Sales Reward System
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This program is designed to lessen the skills gap of a sales executive transitioning to a sales manager position. Taking a holistic approach, it addresses intangible issues such as attitude and motivation as well as tangible issues such as delegation, motivation, decision-making, business mindset etc in order to thoroughly prepare the participants for their new exciting role.
When a great leader's work is done, the people say "We did it ourselves". This is the main premise of management, which is a change of mindset for executives moving on to a managerial function.
Your facilitators will bring you through the following:
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Challenges Faced by Executives Promoted to Managers
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Basic Management Skills
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Avoiding Potential Managerial Pitfalls
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Managing Difficult Subordinates
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This program highlights the differences in management and executive function and facilitates the participants in moving into a new managerial mindset to enable them to manage their team for result-oriented execution.